Privacy Policy

1. GDPR & Data Protection

Your privacy is our top priority. At The Grand Points, we handle your personal data with the utmost care and comply fully with EU GDPR.

2. What We Collect

• Name, email, and phone number for communications and account services.
• Usage and interaction data to improve our platform and services.

3. How We Use Your Data

• To deliver services and communications you request.
• To personalize your experience on our platform.
• To comply with legal obligations.

4. Your Rights

You may request access, correction, or deletion of your personal data at any time. Contact us at privacy@thegrandpoints.com to exercise your rights.

5. Cookies & Tracking

We use cookies to provide essential website functionality and improve user experience. Currently, we only use Google Analytics cookies, which we treat as essential for monitoring performance and usage. Users may opt out via the cookie preferences settings.

6. Security Measures

We employ industry-standard encryption, access controls, and security practices to protect your personal data from unauthorized access, disclosure, or alteration.

7. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements. Usage data for analytics is typically retained up to 14 months.

8. Sharing Your Data

We do not sell your personal data. Your information may be shared with:

• Service providers to help us deliver and analyze services.
• Affiliates under strict confidentiality obligations.
• Business partners for services or promotions, only with consent.
• When legally required, e.g., by law enforcement.

9. International Transfers

Your data may be processed outside your country. We ensure all transfers comply with GDPR and maintain adequate security controls.

10. Children's Privacy

Our Service does not address anyone under 13. We do not knowingly collect personal data from children under 13 without parental consent. If we become aware of such data, we remove it immediately.

11. Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Users are encouraged to review each site's privacy policy.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a new 'Last updated' date. We recommend reviewing this page periodically.

13. Contact Us

For questions about this Privacy Policy, or to exercise your rights, contact us at: privacy@thegrandpoints.com